Terms of Service

1. Acceptance of Terms

By downloading, installing, or using Notifio ("the Software"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Software.

2. What Notifio Does

Notifio is a desktop application with two parts:

• Monitoring — included with your licence. Notifio periodically loads the search results pages you specify and emails you when new listings appear.
• Auto-Reply — an optional paid upgrade described in section 3. When enabled, Notifio opens new listings and submits the contact form on your behalf.

Both parts run entirely on your own machine, using your internet connection and your own browser sessions.

3. Auto-Reply Upgrade

Auto-Reply is a beta feature. It works well on the sites we have tested, but it interacts with websites we do not control and it will not work everywhere. Expect that it will sometimes stop, skip a listing, or need re-recording. Please treat it as an addition to monitoring rather than a replacement for checking things yourself. See section 5 for what we can and cannot guarantee about individual websites.

Auto-Reply works by repeating a process that you demonstrate. For each website, you open a listing, and Notifio records the steps you take to reply: which buttons you click, which fields you fill, and which button sends the message. Notifio then repeats those exact recorded steps on future listings from that website, substituting the details you have saved in your profile.

You are the author and the sender of every message. You write the message, you provide the personal details used to complete forms, and you demonstrate the process. Notifio is a tool that repeats your instructions. Messages sent through Auto-Reply are your communications, not ours, and we do not write, generate, or alter their content.

Auto-Reply is enabled per website and is off by default. It is designed to refuse to act rather than guess. It will stop and notify you instead of continuing if:

• Replying would require leaving the website you are monitoring for a different website
• The page requires payment, a paid plan, or a new account
• Your login session has expired
• The page presents a CAPTCHA or anti-bot check
• The website has changed such that the steps you recorded no longer match the page

Notifio does not create accounts on your behalf, does not make payments on your behalf, and does not attempt to bypass CAPTCHAs or other anti-bot measures.

Where a recorded process no longer matches a website, Auto-Reply for that website stops until you record it again. We will notify you by email when this happens, but you remain responsible for checking that Auto-Reply is working as you expect.

4. Your Responsibilities When Using Auto-Reply

By enabling Auto-Reply, you confirm and agree that:

• The personal details you save in Notifio (including your name, contact details, employment status, income, and household information) are accurate and truthful, and you are entitled to submit them to the websites you have selected
• The message content is yours, and you are responsible for what it says
• You are responsible for checking whether automated submissions are permitted by each website you enable Auto-Reply on, and for complying with that website's terms
• You will not use Auto-Reply to send unsolicited bulk messages, to harass anyone, or to contact any advertiser who has asked not to be contacted
• You will review the reply history in the app so you know what has been sent in your name

Websites may suspend or terminate your account for using automated tools. Many rental platforms prohibit automated access in their terms. If you enable Auto-Reply on such a site, you accept that risk. We are not liable for the suspension, restriction, or termination of any account you hold with a third-party website, nor for any listing, viewing, or tenancy you fail to obtain as a result.

5. No Guarantee of Results or Site Compatibility

Notifio does not guarantee that you will find a rental property, receive any particular number of alerts, that any reply will be delivered or read, or that you will be first to respond to any listing. Results depend entirely on factors outside our control, including but not limited to:

• The websites you choose to monitor and their availability
• How frequently new listings are posted on those sites
• Your internet connection speed and reliability
• Whether the monitored sites change their layout, their contact forms, or block automated access
• Whether the Software is running and connected at the time a listing appears
• Whether a landlord or agent chooses to respond to you
• The competitiveness of the rental market in your chosen area

Where Notifio reports a reply as sent, that reflects what the website indicated at the time of submission. In some cases Notifio cannot confirm delivery and will report the reply as unconfirmed. We make no representation that any message reached its recipient.

We cannot guarantee that Notifio will work on every rental website. We have tested Notifio against a wide range of rental sites and it is built to work with any site that shows listings in a browser, but the internet is large and rental platforms differ enormously. Some sites use layouts, contact forms, logins, or anti-bot measures that Notifio cannot handle, and any site can change at any time. Nothing on our website, in the app, or in our marketing should be read as a promise that a specific website will be supported, or that a website that works today will keep working.

If a site does not work for you, please tell us. Email support@notifio.app with the site and what happened, and we will work with you to try to get it working. We genuinely want to fix these cases and we will make reasonable efforts to do so, but we cannot commit to a timescale or promise that a particular site can be supported, and a site being unsupported or ceasing to work is not a defect in the Software. Refunds in these circumstances are handled under section 9.

6. Licence

Upon purchase, you are granted a non-exclusive, non-transferable, perpetual licence to install and use the Software on devices you own or control. You may not resell, sublicense, reverse-engineer, or redistribute the Software.

Your licence is tied to the email address used at purchase. You are responsible for keeping your activation token confidential. Anyone holding your email address and activation token can activate a copy of the Software in your name.

7. Payment for the Base Licence

The base Software, including monitoring and email alerts, is sold as a one-time purchase of £20. There are no recurring charges anywhere in Notifio. All future updates to the same major version are included at no extra cost. We reserve the right to release new major versions as separate paid products.

Payments are processed by Stripe. We do not store your card details.

8. Auto-Reply Upgrade

Auto-Reply is an optional upgrade charged at £20 as a one-time payment through Stripe. It requires an active base licence and does not replace it.

• There is no subscription and no recurring charge. Nothing renews and there is nothing to cancel
• Once purchased, Auto-Reply remains available on your licence for as long as that licence is valid
• The upgrade is tied to your licence. It is unlocked by purchasing it from within the app, using the email and activation token your licence was issued to
• We may change the price of the upgrade for future purchasers. This does not affect an upgrade you have already bought

9. Cancellation and Refunds

If you are a consumer in the UK or the EU, you normally have 14 days to cancel a purchase of digital content or services. By purchasing and activating the Software, or by purchasing the Auto-Reply upgrade, you request that we begin supply immediately and you acknowledge that you will lose that cancellation right once supply has begun.

Outside of that, refunds are handled at our discretion. If the Software does not work on a supported platform, contact us and we will do our best to resolve the issue or provide a refund. Because both purchases are one-time, there are no part-used billing periods to refund.

10. Acceptable Use

You agree not to use the Software to:

• Send spam, unsolicited bulk communications, or messages intended to harass, deceive, or defraud anyone
• Submit information about yourself that you know to be false or misleading
• Impersonate another person, or submit another person's details without their permission
• Scrape, copy, or redistribute content from monitored websites in bulk, or build a competing product from data collected through the Software
• Circumvent security measures, CAPTCHAs, or anti-bot systems of any third-party service
• Access any website in a way that places an unreasonable load on it, or continue accessing a website after being asked to stop

Monitoring and automated replying may be contrary to the terms of some websites. You are solely responsible for deciding which websites you use the Software on and for the consequences of that decision. We accept no liability for any consequences arising from your use of the Software against sites that prohibit automated access.

11. Suspension and Withdrawal of Features

We may disable Auto-Reply for a specific website, for a group of users, or entirely, at any time and without notice, including where:

• A website asks us to, or blocks automated access
• Continuing would put your account with that website at risk
• We become aware of a legal, security, or technical reason to stop

A website becoming unavailable for Auto-Reply is a normal and expected part of the service and does not entitle you to a refund. However, if we withdraw the Auto-Reply add-on entirely, you may cancel and we will refund the unused portion of your current billing period.

12. Third-Party Services

The Software and our website and server infrastructure use the following third-party services:

• Stripe — payment processing for both the base licence and the Auto-Reply upgrade
• Resend — transactional email delivery (activation codes, listing alerts, and reply reports)
• Vercel — website and API hosting
• Sentry — error and performance monitoring for our website
• Upstash — rate limiting on our API endpoints
• Amazon Web Services — storage and delivery of application downloads

We are not responsible for the availability, accuracy, or practices of these third-party services. See our Privacy Policy for what data each one handles.

The rental websites you choose to monitor are also third parties. When Auto-Reply submits a form, your details are sent directly from your computer to that website, and that website's own terms and privacy policy then apply to them.

13. Disclaimer of Warranties

The Software is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Software will be uninterrupted or error-free, that it will be compatible with any particular website, that any specific rental listings will be detected, or that any reply will be submitted successfully. Monitored websites may change their structure or contact forms, implement blocking measures, or become unavailable at any time.

Nothing in these Terms affects your statutory rights as a consumer.

14. Limitation of Liability

To the fullest extent permitted by law, Notifio and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of rental opportunity, missed listings, suspension of your accounts with third-party websites, the content or consequences of messages sent through Auto-Reply, financial loss, or any other damages arising from your use of or inability to use the Software, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising from these Terms or your use of the Software shall not exceed the greater of £20 or the total amount you paid us in the twelve months immediately before the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

15. Termination

You may stop using the Software at any time. There is nothing to cancel, as both the licence and the Auto-Reply upgrade are one-time purchases.

We may suspend or terminate your licence, including the Auto-Reply upgrade, if you materially breach these Terms, in particular section 10. Where it is reasonable to do so, we will contact you first and give you an opportunity to put things right. On termination for breach, your right to use the Software ends and no refund is due.

16. Changes to These Terms

We may update these Terms from time to time. We will update the "Last updated" date at the top of this page when changes are made. For changes that materially affect what you have already bought, we will notify you by email at least 30 days in advance. Continued use of the Software after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK or the EU, you keep the benefit of any mandatory consumer protections available to you locally.

18. Who We Are and How to Contact Us

The Software is operated by Notifio.

If you have questions about these Terms, contact us at support@notifio.app.